Last updated: 31 August 2026
We aim to provide good products and service. If you are unhappy with an order or the service you have received, please contact us so that we can try to resolve the matter promptly.
Please email:
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Please include your order number and briefly explain the issue.
We will acknowledge your complaint where reasonably practicable and investigate the matter.
Where your complaint concerns faulty, damaged or incorrectly supplied goods, we will deal with it in accordance with your statutory consumer rights.
We will always seek to resolve complaints fairly and reasonably.
Nothing in this Complaints Policy limits any legal rights or remedies available to you.